Teams, Partnerships and Alliances
- Organizations create and use teams partnerships and alliances to undertake new initiatives, address both minor and major problems and capitalize on significant opportunities
- Collaborative system - supports the work of teams by facilitating the sharing and flow of the information
- Core Competency - an organization's key strength, a business function that it does better than any of its competitors
- Core competency strategy - organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes
- Information partnership - occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer
- Collaboration system - an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of the information
- Two categories of collaboration:
- Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums and email.
- Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules.
- Collaboration system include knowledge management systems, content management systems, workflow management systems, groupware systems
- Knowledge management (KM) - involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions
- Knowledge management system - supports the capturing and use of an organization's "know-how"
- Two categories which are explicit knowledge and tacit knowledge .
- Shadowing - less experienced staff observe more experienced staff to learn how more their experienced counterparts approach their work
- Joint problem solving - a novice and expert work together on a project
- Knowledge management systems include :
- Knowledge repositories
- Expertise tools
- E-learning applications
- Discussion and chat technologies
- Search and data mining tools
- Social Networking Analysis - a process of mapping a group's contacts (whether personal or professional) to identify who knows whom and who works with whom
- CMS - provides tools to manage the creation, storage, editing and publication of information in a collaborative environment
- Document management system (DMS) - supports the electronic capturing, storage, distribution archival and accessing of documents
- Digital asset management system (DAM) - similar to DMS, generally works with binary rather than text files, such as multimedia files type
- Web content management system (WCM) - adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public Web sites.
- Wikis - Web-based tools that make it easy for users to add, remove, and change online content
- Business wikis - collaborative web pages that allow users to edit documents, share ideas, or monitor the status of project.
- Workflow - defines all the steps or business rules, from beginning to end, required for a business process
- Workflow management system - Facilitates the automation and management of business processes and controls the movement of work through the business process
- Messaging-based workflow system - sends work assignments through an email system
- Database-based workflow system - stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document
- Groupware - a software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing.
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