CHAPTER 12 - INTEGRATING THE ORGANIZATION FROM END TO END (ERP)


   

The Evolution of ERP

 
ERP - The organization before ERP and after ERP

Before ERP

After ERP

Integrating SCM, CRM and ERP 

  • SCM, CRM and ERP are the backbone of e-business
  • Integration allows the unlocking of information to make it available to any user, anywhere, anytime. 
  • General audience and purpose of SCM, CRM and ERP.

Integration Tools
  • Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together.
  • Middleware - several different types of software which sit in the middle of and provide connectivity between two or more software applications 
  • Enterprise application integration (EAI) middleware -  packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors
  • Data points where SCM, CRM, and ERP integrate
 
Enterprise Respurce Planning (ERP)
  • ERP systems must integrate various organization processes.
  • Flexible - must be able to quickly respond to the changing needs of the organization
  • Modular and open - must have an open system architecture, meaning that any module can be interface, with or detached whenever required without affecting the other modules.
  • Comprehensive - must be able to support a wide range of businesses
  • Beyond the company - must support external partnerships and collaboration efforts.
ERP solutions are growing because :
  • ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses
  • ERP addresses the need for global information sharing and reporting 
  • ERP is used to avoid the pain expense of fixing legacy systems

  


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