CHAPTER 12 - INTEGRATING THE ORGANIZATION FROM END TO END (ERP)

   

The Evolution of ERP

 

ERP - The organization before ERP and after ERP

Before ERP

After ERP

Integrating SCM, CRM and ERP 

• SCM, CRM and ERP are the backbone of e-business
• Integration allows the unlocking of information to make it available to any user, anywhere, anytime. 
• General audience and purpose of SCM, CRM and ERP.

 

Integration Tools

• Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together.
• Middleware - several different types of software which sit in the middle of and provide connectivity between two or more software applications 
• Enterprise application integration (EAI) middleware -  packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors
• Data points where SCM, CRM, and ERP integrate

 

 

Enterprise Respurce Planning (ERP)

• ERP systems must integrate various organization processes.
• Flexible - must be able to quickly respond to the changing needs of the organization
• Modular and open - must have an open system architecture, meaning that any module can be interface, with or detached whenever required without affecting the other modules.
• Comprehensive - must be able to support a wide range of businesses
• Beyond the company - must support external partnerships and collaboration efforts.

ERP solutions are growing because :

• ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses
• ERP addresses the need for global information sharing and reporting 
• ERP is used to avoid the pain expense of fixing legacy systems