CHAPTER 4 : MEASURING THE SUCCES OF STRATEGIC INITIATIVES

Efficiency and Effectiveness IT metric

  1. Efficiency IT metric is measures the performance of the IT system itself including throughout speed and availability.
  2.  Effectiveness IT metric is measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and self-through increases.
  3. Efficiency IT metrics focus on technology and include:
  • Throughput
  • Transaction speed
  • System availability
  • Information accuracy
  • Web traffic 
  • Response time 
       4. Effectiveness IT metrics focus on an organization's goals, strategies, and objectives and :
  • Usability 
  • Customer satisfaction
  • Conversion rates
  • Financial   
 Metrics for Strategic Initiatives 
  1. Metrics for measuring and managing strategic initiatives include:
  • Web site metric
  • Supply chain management (SCM) metrics
  • Customer relationship management (CRM) metrics
  • Business process reengineering (BPR) metrics
  • Enterprise resource planning (ERP) metrics

Comments

Post a Comment